screens queue spikes, breaks and aux usage of agents. making certain the queue is very well-managed by relaying genuine-time fears on AUX time reporting to Supervisors/ground supervisors on the ground
talk to present and prospective customers working with various Personal computer and telecommunications engineering/software to present information and respond to questions.
Maintains records and prepares statistical studies etech To judge general performance of instructors and watch development of trainees.
From a global outsourcing Option provider to an entire-fledge consumer knowledge management company, Etech features goods & solutions of electronic engagement, AI-enabled know-how software for client engagement and excellent monitoring, omnichannel CX help, good quality checking expert services and is particularly a technology companion for leading brand names all over the environment.
talk to recent and possible shoppers employing various Laptop or computer and telecommunications technology/software program to provide information and remedy thoughts.
three. program progress Oversight: Collaborate with software program enhancement groups to ensure the thriving delivery of higher-top quality software solutions.
high-quality concentration: What this means is acquiring a significant amount of determination to not only doing all of your work but carrying out it very well.
Etech’s worldwide centers – Onshore, Nearshore, and Offshore, provide the abilities to customise the answer that very best in good shape your entire requirements. With Etech’s global outreach, Etech is always available to aid your shoppers and produce consistent Outstanding experiences.
Working carefully with key stakeholders to understand job scope and needs in terms of capabilities and capabilities.
Ability to use logic and explanation to determine the strengths and weaknesses of alternative options
understanding every one of the ins and outs of our solutions/providers, all the way down to the final depth, means you’ll have the capacity to supply your clients with the most comprehensive and efficient answers attainable.
helps in building new coaching classes associated with the respective procedure, on the ground teaching.
execute fundamental troubleshooting actions according to the predicament and coordinate with other departments when required.
E Tech Group is very pleased to tutorial our industrial companions into the longer term. Speak to our industry experts currently to discuss your initiatives and ambitions.